You may return your Spotter to Spoondrift within 45 days of purchase to receive a refund of your original purchase price. Because we incur expenses in building each Spotter and shipping them to you, we charge a 5% restocking fee of the original purchase price for all returned purchases. Shipping and handling fees, taxes, customs or VAT charges are not refundable. You are responsible for the shipping costs in returning the Spotter to us and you take responsibility for any loss or damage to the Spotter while it is in transit.
To be eligible for a return, you must meet the following conditions:
- The Spotter must be in new condition and can not be physically broken or damaged. Spotters showing any signs of physical wear or damage are not eligible for a refund.
- The Spotter can not have been deployed in a marine environment.
- All accessories included with your purchase must be included with your return.
To initiate a return, please contact us at firstname.lastname@example.org for more information. Spoondrift retains the right to refuse any Spotters returned without our prior authorization.